Frequently asked questions
General
What does PP Flowers do?
PP Flowers is a Dutch flower exporter based in Aalsmeer. We source fresh flowers directly from the flower auction and direct from growers and deliver them worldwide via truck or air freight.
Where are you located?
Our office and logistics hub are located at the Royal FloraHolland auction in Aalsmeer, the Netherlands.
Who are your typical customers?
We work with florists, wholesalers, event planners, and retailers in countries across Europe, the Middle East, Asia and North America.
Ordering & Pricing
How can I place an order?
You can place your order on our webshop or via WhatsApp or email. Once your shipping preferences are confirmed, we’ll provide a personalized offer based on your needs.
What’s the minimum order quantity?
We usually work with shipments starting at 100 kg. Larger volumes (500 kg+ or 1000 kg+) benefit from better freight rates.
Can I choose specific flower types?
Yes. We offer a wide range of cut flowers based on daily availability at the auction. You can request seasonal mixes or specific varieties.
Do you offer fixed prices or daily auction prices?
Prices are based on the daily auction. We provide real-time offers to ensure competitive pricing.
Shipping & Logistics
Do you ship internationally?
Yes. PP Flowers delivers worldwide — anywhere with an international airport.
How fast will my flowers arrive?
Depending on the destination, delivery takes 24 to 72 hours from the moment of dispatch.
How do you keep flowers fresh during shipping?
We use ventilated boxes, hydration pads, and temperature-controlled logistics to maintain freshness throughout the journey.
Can I track my order?
Yes. Once your shipment is booked, you receive flight details and tracking information.
Which freight companies do you use?
We work with experienced air cargo partners specialized in perishables.
Certificates & Customs
Do you provide phytosanitary certificates?
Yes. Every shipment includes the required phytosanitary certificate issued by the Dutch Plant Health Authority.
Do I need import documents in my country?
All countries outside the EU require a phytosanitary certificate and invoice. Besides these documents, some countries require a CVO and EUR1 document. We provide them all, and can help with specific local requirements.
Can you help with customs clearance?
Yes. We work with local agents in many countries and can support customs handling if needed.
Payments
Which payment methods do you accept?
We accept international bank transfers. Also we accept Creditcard payments. Regular clients may qualify for invoicing terms.
Can I get a quote before placing an order?
Of course. Just tell us your preferred volume, destination, and delivery frequency.
Seasonal & Pre-Orders
Can I pre-order flowers for holidays like Valentine’s Day or Mother’s Day?
Yes. We highly recommend placing large orders well in advance for peak floral holidays.
Do prices go up during high season?
Prices fluctuate with supply and demand. We offer transparent quotes with no surprises.
Working with PP Flowers
Can I speak directly with someone?
Absolutely. We communicate via WhatsApp, phone, and email in English or Dutch.
Do you offer recurring deliveries?
Yes. Weekly or biweekly shipments can be arranged based on your needs.
Can I request special packaging or branding?
Yes. Custom branding, box labels or special wrapping is available upon request.
Do you ship to my country?
If there’s an airport, we can likely deliver. Contact us to confirm availability.
